Firmware
Firmware updates are an important part of the maintenance of your electronic devices.
Why update the Firmware on Shure Products?
- Ensure the functionality and interoperability of your Shure hardware and software
- May include new features and added functionality
- Delivers minor fixes or patches
What You Need
- A computer with an Internet connection
- The Shure Update Utility software (available here)
- Shure hardware to be updated
- Cables to connect Shure gear to the computer
- Network switch for connecting multiple devices at once (Ethernet devices only)
Shure Update Utility (SUU)
SHURE UPDATE UTILITY (SUU) streamlines the process of updating the firmware and software of compatible Shure products.
The Shure Update Utility is a free desktop application for Mac and Windows that downloads, stores, and sends new firmware versions to connected devices.
View the list of products compatible with Shure Update Utility.
For non-compatible products, view the product’s user guide for information on updating its firmware.
How To Update Shure Firmware
How to update Shure firmware using the Shure Update Utility (SUU)
Downloading New Firmware
After downloading firmware to the SUU, devices can be updated offline if your system is in a location without easy internet access. To download the latest firmware versions, open the Shure Update Utility.
- Click the Updates button at the top of the window to open the Download Manager. Note: This button will be labeled either "Check for updates..." or "[#] updates available"
- From the Download Manager, select the desired firmware versions. Tip: The dropdown in the upper right allows you to quickly select all or select none.
- Click Download, and then Close the Download Manager. Downloaded firmware is listed and can be viewed and managed in the Firmware tab.
Connecting Hardware
Connect your device or network switch to your computer. A wired connection is required when updating device firmware.
A network switch can connect multiple devices simultaneously. A "star" configuration is not required, but is strongly recommended.
Connect the Ethernet or USB port on a single device directly to your computer.
Connection Types
To verify your devices are connected properly:
- •Open the Update Devices tab on the Shure Update Utility
- •Confirm all connected devices appear in the list
If any devices do not display:
- •Check all physical connections
- •Ensure all devices are powered on
- •Refer to the Troubleshooting section of the SUU user guide
RJ45 Ethernet
Cat5e
Micro USB
USB-to-micro-USB
Send Updates
Push to Connected Devices
Once you've downloaded the firmware, close the Download Manager to return to the main window. In the Update Devices tab, all items to be updated are preselected.
To change the firmware version being sent, double-click the device's row in the Version to install column. When all devices to be updated are checked and the proper version is selected, click Send Updates...
Caution: Do not turn off, unplug or disconnect the system during a firmware update. If an interruption occurs, reconnect the device to your computer and send the relevant updates again.
Push to Wireless Components
Firmware updates may include firmware for associated wireless components. Certain systems support updating of transmitters when docked in networked charging stations. Others can be connected to your computer directly via USB. These systems can be connected to your computer and updated through the SUU.
Wireless components that are not updated through the SUU use infrared ports to send the updates from the host device to the wireless components. Select your system for detailed instructions on how to initiate an IR update:
Note: If the MXW Audio Network Interface is connected via Port 4, ensure that the Network mode is set to Switched mode (default) from the Preferences tab of the ANI control software.
Troubleshooting
The following are some of the most common issues SUU users have reported. If your issue is not addressed here, please contact Applications Engineering.
ULX-D FIRMWARE UPDATE AND ISSUES
If you have a ULX-D system running version 1.5.6 or older and need to update to the latest, please follow this guide. ULX-D Update Troubleshooting
CONNECTED DEVICES DON'T DISPLAY
Verify that all components are powered on, check all the physical connections and cables, and verify that you are running the latest version of Shure Update Utility. Also be sure to select the correct Network Adaptor in Preferences. For additional troubleshooting steps, including correcting firewall issues, please see Shure Update Utility: Devices Don’t Display in our FAQ database.
Tip: If you receive a Windows Defender Firewall Pop-Up on first run, check the boxes to allow access for all networks (Domain Networks, Private Networks, and Public Networks).
SUU IS LOCKED IN "DISCOVERING..."
When devices in the Update Devices tab constantly show "Discovering...", make sure your computer and your Shure hardware are configured for the same subnet. An easy way to fix this is to set all devices, including the computer, to Automatic or DHCP mode and then restart the Shure equipment to ensure it gets an IP address. A DHCP server on the network is not required, but it is fine if one is present. Model-specific instructions for accessing the network menu and configuring IP addresses are available in the Documentation Finder.
For additional troubleshooting steps, please see Shure Update Utility: Devices Appear as Discovering in our FAQ database.
CURRENT FIRMWARE VERSION DISPLAYS WITH AN ASTERISK AND RED DOT
An asterisk next to the current firmware version indicates a problem with the firmware installed on the device. First, try re-installing the current version. This may take several attempts. After the current version installs correctly, you may update to the new version as normal.
If all devices appear with a red dot, please review Shure Update Utility: All Devices Have Red Dot in our FAQ database.
OLDER FIRMWARE VERSIONS
If you need an older firmware version that is no longer available from within the SUU, you can visit our Firmware Archive
Note: To install firmware downloaded from outside the SUU, you must first download the desired .pack files and import them into SUU from the Firmware tab. You will then be able to install the desired firmware version as described above.